Service dictionary in alphabetical order

0-24 h luggage storage – for arriving and departing guests. Please ask at the reception.

A/C  Heating/cooling devices are at your service in every room.

Access-system with individual security code – After entering your individual code you can take your key from the room-box and before your leaving we kindly ask you to place the key there again. In case of a technical problem do not hesitate to ask one of our colleagues.

Barbecue/kettle-cooking – Barbecue and kettle-cooking facilities are in the garden. Barbecue-set and kettles are free, coal and wood for extra fee. Please book at the reception 24 hours before.

Bathroom products  at the reception. (e.g.: toothbrush, toothpaste, shaving products.)

Beach accessories – Please ask our staff

Bedlinen- Min. 2x/week

Bike rental – we use external service-suppliers for extra payment. They bring the bicycles to the pension and pick up them here as well.

Bike storage – next to the garden gate

Blanket and pillow – If you need extra please ask the reception.

Check-out  On the departure-day until 10:00 am

Cleaning- Extra cleaning for special fee.

Daily bedlinen change – Please ask at the reception for extra payment.

Emergency– in case of emergency please call the following mobile number: +36304782366

Extended continental breakfast- Every day, from 8:00-10:00, in the pool area. Please indicate you request until 8 pm the day before. Cost/person: 3.000 HUF.

Flexible check-in and check-out: due to our code-operated access system you can check in or check out any time during the day, Please, inform the reception in case of night departure.

Hairdryer – In every bathroom.

Highchair – Free, ask the reception.

Internet, WIFI – In all rooms and public areas free. Username: Balaton Fantasy Panzio, Password: Balaton8230.

Ironing table and iron – on request at the reception

Late check-out – For extra payment. Please indicate your request at the reception. Latest check-out: 5pm

Laundry – Please turn with your request to the reception. The service is for a special fee.

Luggage carrying – On request (from room to room).

Minibar- In every room – menu-card on the fridge.

Mobile phone – with multi-language manual at the reception.

Newspapers/magazines – available at the public areas and in the breakfast room

Parking  Places are limited available in the garden for our „garden-level” guests. Parking places are in front of the building. Parking is free in the whole street.

Payments  Cash (HUF, EUR), bankcard, credit card, SZÉP card, transfer.

Pillow  Extra pillows on request at the reception.

Pool – Heated pool ONLY for our guests from 8:00 am to 9:00 pm, free of charge.

Pool-Bar – At your disposal from the fridge at the pool. Our menu is placed at the fridge.

Printing service – Please turn with your request to the reception. The service is for a special fee.

Programs – Information about the actual programs are in the brochures in the rooms or for more information please ask the reception.

Radio – Via TV or internet radio. Please chose the remote- controller to find the right channel. In case of a technical problem ask the personal.

Reception- Open: from 8:00 am  10:00 pm

Safe – In every room, look for user’s manual close to the safe. In case of technical problem, we give your assistance.

Sewing set– On request at the reception

Shoe cleaning accessories – On request at the reception.

Smoking – Only at the restricted areas, please ask for information at the reception

Table tennis – The table tennis is paced at the pool. Please ask for rockets at the reception or look for them in the storage-box next-to the pool.

Towel – Small- and big-size towels are prepared for you in the room. Beach towels are at the reception for extra fee.

Travel cot – Free, please ask the reception.

TV channels, Smart TV – The channel list you can find in the file in your room. The remote controller is also there.

Umbrella – At the reception.

Tel: +36 30 4782366